Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in your jewelry?
We specialize in authentic Grade A jadeite, 14k and 18k solid gold, and ethically sourced gemstones. Each piece is handcrafted to ensure the highest quality and durability.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping can take between 7-14 business days depending on your location and customs processing.
Do you offer a warranty on your pieces?
Yes, every purchase from The Jade Jewelers comes with a 12-month limited warranty covering manufacturing defects. We also offer professional cleaning and inspection services.
Can I return or exchange my order?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-engraved pieces and final sale items are non-refundable.
How do I find my ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to you before placing your order.
Is your jade ethically sourced?
Sustainability is core to our brand. We work directly with certified mines that adhere to strict environmental standards and fair labor practices to source our jadeite.